Half Fixes = Broken
What type of impact does a tolerance to half fixes have on your company’s efforts to achieve high standards of compliance and overall business excellence?
During out Mock Courts it is a recurring theme that not following policies, procedures, checklists and forms is rarely an isolated infraction but more systemic in nature.
In theory, theory and practice is the same thing. In practice, they are not.
There are obvious consequences to this problem, but at its core, the problem is that tolerance to half fixes breeds mediocrity.
Mediocrity not just with respect to the particular procedural expectation or even a specific risk discipline (safety, bullying, contractor management etc.), but mediocrity culturally.
It is said that the truest expression of one’s intentions are the actions taken. The fact that organisations are capable of identifying these half-fixes and choose to not take the steps necessary to address it provides a gap that a Prosecutor can drive through.
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